SHIPPING & RETURNS
SHIPPING
Where does my order ship from?
Your order is shipping from the store located in Danville, California. We aim to have all packages out our door within 1-3 business days.
How long will it take to receive my order?
Your order will be shipped using courier [FedEx, UPS, or USPS] however, depending on your distance from us orders will take between 3 and 10 business days to arrive. (Saturday and Sunday are not business days)
Please note Covid- 19 has affected these times and they are out of our control.
Where do you ship to?
Shipping is limited to the United States. However, we do accept custom orders for other countries from time to time.
Can I order online and pickup in store?
Yes of course. Sometimes you see an item you just must have but can't make it into the shop for a few days. Please choose Store Pickup at checkout.
Please allow 48 hours for us to pull your order or indicate the date you wish to pickup and we will do our best to accommodate. You will receive a pickup notification when your order is ready.
RETURNS
We know shopping online sometimes can be difficult and hope you love your purchase. We have limits on what can be returned and how so please read and ask questions prior to your purchase to avoid disappointments.
Can I return my item?
Short version: Yes. You have 10 days upon receipt to return your item for exchange or store credit.
Seasonal items are FINAL SALE.
Sale items higher than 25% off are FINAL SALE.
Custom orders are FINAL SALE.
Longer version: Please look carefully at photos and descriptions to avoid any disappointment with regards to size or condition.
If for some reason you are not satisfied with your purchase we are happy to accept the return of any item in the exact condition in which it was received. Please contact us within 10 days to receive return address information. After 10 days a 15% restocking fee will be applied for returns. The buyer remains responsible for the costs to return any item. Please package the item in the manner it was sent to you. Damages in transit of return items are the customers responsibility and result in loss of credit.
DO NOT MAIL RETURN ANY PACKAGES TO OLIVER AND GOLD STORE WITHOUT INSTRUCTION.
How will my return be processed?
Your return will be processed in the form of a gift card [store credit].
This credit never expires and will be available to use at your discretion. The store credit will be the cost of the item minus any shipping costs.
PLEASE EMAIL team@oliverandgold.com to receive instructions prior to shipping anything back to us.
**please know that Oliver and Gold is trying to do its part in reducing the amount of new cardboard and packaging that goes out into the world. Your order may arrive in a box that is not brand new and branded where possible but, reused from our own packaging to ease the burden on mother nature**